ISHRS 2021 CME Webinar

Consultation, Evaluation, and What/How to Document and Photograph

Registration Fees Per Webinar:

  • ISHRS Physician Member, $50.00 USD
  • ISHRS Physician Pending-Member, $75.00 USD
  • Physician Non Member, $100.00 USD

Program Description

The recorded program will be available for viewing on demand until Dec. 31, 2022.

This 2-hour program is intended for physicians who perform hair transplantation surgery utilizing either strip or FUE graft harvest methods. This webinar is being conducted to provide physicians knowledge on consultation, evaluation, and what/how to document, and photograph. As a result of this activity, learners will be able to discuss techniques for proper consultation and how to evaluate a patient along with ways to document that exchange in consultation notes as written and as an electronic medical record. Photographic documentation for the hair-restoration patient will also be discussed. Technology will be covered that serve to aid in the consultation process along with practical business tips to help the novice to experienced hair surgeon. The online live component will include presentations, panel discussion, and audience participation via verbal questions and discussion, typing chat Q&A and polling.

Professional Practice Gap

Although quality hair-restoration surgery is the key goal in any patient encounter, practical tips on how to perform an effective consultation to improve patient communication and thereby satisfaction, secure medico-legal documentation, and to improve success for a clinic should not be overlooked. Physicians, unfortunately, have not been trained to be good business individuals, communicators, or technologists. This webinar will hopefully help to fill that professional gap and accordingly improve practice performance for physicians, as outlined above, enabling them to provide better service to patients.


  1. Lam SM. Hair transplant preoperative 360. In: Lam SM. Hair Transplant 360,Volume 1, 2nd edition. New Delhi, India: Jaypee Brothers Medical Publishers; 2015, pp. 45-66.
  2. Ramsey MS. Strategies for business development of a hair-restoration practice. In: Lam S (Ed). Hair Transplant 360,Volume 3. New Delhi, India: Jaypee Brothers Medical Publishers; 2014. pp.383-400.
  3. Hoffenberg J. Perfecting the patient consultation. In: Lam S (Ed). Hair Transplant 360,Volume 3. New Delhi, India: Jaypee Brothers Medical Publishers; 2014. pp.533-542.
  4. Chaiet SR, Williams EF III. Leadership, teamwork, multiple profit centers, and other fundamental business concepts for a successful cosmetic practice. In: Lam S (Ed). Hair Transplant 360,Volume 3. New Delhi, India: Jaypee Brothers Medical Publishers; 2014. pp.543-548.

Educational Need

The gap, as explained above, may be due to lack of education since a physician is trained formally how to practice medicine. However, that physician is never trained on business development, communication skills, and medical documentation during medical school or residency training. Physicians may also be overwhelmed already with years of training in school and also consumed by their daily practice so that they have very little time to commit to further training in these important matters. They may also believe that they are already performing at a high level since many physicians are over achievers. Accordingly, it may simply be a lack of knowledge of what they think they know but actually do not. Finally, many physicians may not be technologically minded and do not understand the fundamentals of how technology leveraged well in a practice can enhance communication, efficiency, documentation, sales, and legal protection for a clinical practice. Increasing the overall success of a medical practice is key to providing better service to patients.

Target Audience and Prerequisites

This webinar is taught at the physician level. It is geared toward intermediate- to advanced-level hair restoration surgeons. 

Learning Objectives

As a result of participating in this activity, the learners should be able to:

  1. Improve communication between patients and physicians
  2. Leverage technological products to improve patient outcomes
  3. Improve photographic skills for better documentation and standardization of process


Internet/online, via computer or mobile device. 

Official Language

The official language of the webinar is English. Simultaneous interpretation is not provided for this webinar.

Disclosures of Relevant Financial Relationships of Planners, Faculty, and Others

The following individuals have no relevant financial relationships with ineligible companies to disclose:

Conradin von Albertini, MD, FISHRS – Planner
Timothy P. Carman, MD, FISHRS – COI Reviewer
Victoria Ceh, MPA – Planner & Manager
Andreas Finner, MD, FISHRS | Germany – Faculty
Steven P. Gabel, MD, FISHRS – Planner
Maria K. Hordinsky, MD – Faculty
Rita Kaufman – Planner & Manager
Muthuvel Kumaresan, MBBS, MD – Faculty
Samuel M. Lam, MD, FISHRS – Planner & Faculty
Matthew Lopresti, MD – Planner
Paul J. McAndrews, MD, FISHRS – COI Reviewer
Masahisa Nagai, MD – Planner
Ratchathorn Panchaprateep, MD, PhD, FISHRS – Planner
Nicole E. Rogers, MD, FISHRS – Faculty
Melanie Stancampiano – Planner & Manager
Antonella Tosti, MD – Faculty
Mark Waldman, MD – Planner
James E Vogel, MD, FISHRS – Faculty

The following individuals have relevant financial relationships:

Bessam K. Farjo, MBChB, FISHRS | UK – Faculty
HairClone Limited, Ownership Interest (stock or stock options of a privately-held company) and Research Grant (principal investigator, collaborator or consultant)

Robert S. Haber, MD, FISHRS – Planner & Faculty
Ellis Instruments, Inc: Royalty, patent or other IP
Transdermal Cap Inc: Consultant/Advisory Board

James A. Harris, MD, FISHRS – Planner
Restoration Robotics: Consultant/Advisory Board

All of the relevant financial relationships listed for these individuals have been mitigated.

Commercial Support



The webinar content has been made available by the ISHRS for educational purposes only. The content is not intended to represent the only, nor necessarily the best, method or procedure appropriate for the medical situations discussed, but rather is intended to present views, statements, and opinions that may be of interest to others. The views expressed herein are those of the individual authors and not necessarily those of the ISHRS. The ISHRS assumes no responsibility or liability in connection with your use or misuse of the webinar content or any materials or techniques described in the content, and it makes no warranty or representation as to the validity or sufficiency of any information provided. 

Questions: Learners may contact the ISHRS Headquarters with questions about this activity at phone +1-800-444-2737 or +1-630-262-5399, or fax +1-630-262-1520, or email: [email protected]